Contact BeGamblewareSlots

Official communication channels for regulatory enquiries, formal complaints, freedom of information requests, media relations, and industry liaison.

8 depts

Contact points

10 days

Response SLA

20 days

FOI response

Mon-Fri

09:00-17:00

Primary contacts:

General enquiries

0808 802 0133

Monday-Friday, 09:00-17:00

[email protected]

Registered office

Pennine Place, 2a Charing Cross Road
London WC2H 0HF, United Kingdom

Make a complaint FOI request Media enquiries Verification enquiry

Need gambling support?

BeGamblewareSlots does not provide direct gambling support services. If you or someone you know needs help with gambling problems, contact the National Gambling Helpline immediately.

Call 0808 8020 133 Visit GamCare

24/7 confidential support across Great Britain

Contact by department

Departmental contacts

Direct contact information for specific departments and service areas

General Enquiries

Main contact point

Telephone

0808 802 0133

[email protected]

Response time

10 working days

For general questions about our work, URL assessments, and public register enquiries

Complaints Office

Formal complaints

[email protected]

Response time

10 working days

Complaints Officer

Sarah Mitchell

Formal complaints about assessment decisions, service delivery, or organizational conduct

View procedure

FOI Office

Freedom of Information

[email protected]

Response time

20 working days (statutory)

Legal basis

FOI Act 2000

Requests for information under Freedom of Information Act 2000

View procedure

Media & Press Office

Journalists & media

[email protected]

Emergency line

020 7946 0123

Press Officer

James Richardson

Media enquiries, interview requests, press releases, and broadcast queries

Media resources

Verification Team

URL assessments

[email protected]

Response time

15 working days

Assessment team

Dr. Helen Walker (Lead)

URL verification requests, assessment appeals, and compliance guidance

Request assessment

Legal Services

Legal & enforcement

[email protected]

Postal address

Legal Services Department
BeGamblewareSlots
Pennine Place, 2a Charing Cross Road
London WC2H 0HF

Legal correspondence, enforcement matters, and regulatory cooperation

Data Protection Officer

GDPR & data rights

[email protected]

Response time

30 days (statutory)

DPO

Catherine Edwards

Subject access requests, data protection queries, and GDPR compliance

Industry Liaison

Operators & webmasters

[email protected]

Head of Partnerships

Andrew Murphy

View profile

Compliance guidance for operators, affiliates, and content publishers

Whistleblowing

Protected disclosures

Confidential email

[email protected]

Legal basis

PIDA 1998

Protected disclosures about wrongdoing, handled confidentially under Public Interest Disclosure Act 1998

Formal procedures

Complaints, FOI, and appeals procedures

Statutory procedures for formal complaints, freedom of information requests, and assessment appeals

Formal complaints procedure

Three-stage escalation process

If you wish to make a formal complaint about BeGamblewareSlots' services, assessment decisions, or organizational conduct, you may do so through our three-stage complaints procedure. We aim to resolve complaints fairly and transparently.

Initial review

Handler: Complaints Officer

Timeframe: 10 working days

Outcome: Written response with resolution or escalation

Internal escalation

Handler: Executive Leadership Team

Timeframe: 15 working days

Outcome: Senior management review and determination

External review

Handler: GambleAware Board / Gambling Commission

Timeframe: 30 working days

Outcome: Independent determination and recommendations

What to include in your complaint:

Your full name and contact details
Clear description of the issue or decision you are complaining about
Relevant dates and reference numbers (e.g., URL assessment reference)
What outcome or resolution you are seeking
Supporting evidence or documentation

Submit complaint by email Use online form

Freedom of Information procedure

FOI Act 2000 compliance

BeGamblewareSlots complies with the principles of the Freedom of Information Act 2000 as a public-interest organization conducting regulatory functions. We are committed to transparency and will respond to information requests within statutory timeframes.

Legal basis: Freedom of Information Act 2000 (view legislation)

Regulatory guidance: Information Commissioner's Office (ICO FOI guidance)

Response timeframes

Standard FOI request 20 working days

Complex requests (ext.) 40 working days

Public interest test +20 working days

Clarification required Clock paused

Information we hold

URL assessment records and determinations
Board meeting minutes and governance documents
Correspondence with Gambling Commission
Financial records and expenditure
Policies, procedures, and methodology documents

Exemptions may apply

Some information may be withheld under FOI Act exemptions, including:

• Personal data (GDPR protection)

• Commercial confidentiality

• Ongoing investigations

• Legal professional privilege

• Prejudice to regulatory functions

• Law enforcement

We will explain the legal basis for any exemptions applied and your right to request an internal review or appeal to the ICO.

Submit FOI request by email Use online form Appeal to ICO

Assessment appeals procedure

Independent Advisory Board review

If you disagree with a URL assessment determination or believe our assessment was procedurally unfair or factually incorrect, you may appeal to our Independent Advisory Board within 28 days of the determination notice.

STEP 1

Submit appeal

Submit written appeal to [email protected] within 28 days, setting out grounds and supporting evidence

STEP 2

Advisory Board review

Independent Advisory Board reviews appeal, assessment evidence, and relevant regulatory provisions

STEP 3

Determination

Board issues written determination within 30 working days: uphold, overturn, or remit for reassessment

Grounds for appeal:

Procedural irregularity or unfairness

Material factual error in assessment

Misapplication of regulatory standards

New evidence not available during assessment

Disproportionate or unreasonable decision

Bias or conflict of interest

Submit appeal by email Use online form

Online contact forms

Submit enquiry online

Use our online forms to submit complaints, FOI requests, verification enquiries, and general correspondence

Formal complaint form

All fields marked with * are required

Complaint submitted successfully

Your complaint has been received and assigned reference number . Our Complaints Officer will respond within 10 working days.

Error submitting complaint

There was an error processing your submission. Please try again or email [email protected] directly.

Full name *

Email address *

Telephone (optional)

Organisation (if applicable)

Complaint category *

Reference number (if applicable)

Complaint details *

Minimum 50 characters

Desired outcome *

Data processing consent *
I consent to BeGamblewareSlots processing my personal data to investigate this complaint under UK GDPR Article 6(1)(e) (public task). I understand my data will be retained for 7 years in accordance with our retention policy.

By submitting this form, you acknowledge that you have read and understood our complaints procedure and privacy policy.

Freedom of Information request form

Under FOI Act 2000 • All fields marked with * are required

FOI request submitted successfully

Your FOI request has been received and assigned reference number . We will respond within 20 working days as required by FOI Act 2000.

Error submitting FOI request

There was an error processing your submission. Please try again or email [email protected] directly.

Before submitting: Please check our publication scheme as information may already be publicly available. FOI requests must be specific and describe the information sought.

Full name *

Email address *

Postal address (optional)

Information requested *

Be as specific as possible. Vague requests may require clarification, pausing the 20-day clock.

Preferred format

This request includes my own personal data (Subject Access Request)
If you are requesting your own personal data, this will be processed under UK GDPR Article 15 (right of access) rather than FOI Act 2000. Please provide proof of identity.

By submitting this request, you acknowledge that exemptions under FOI Act 2000 may apply. We will explain any exemptions and your right to request an internal review or appeal to the ICO.

Verification enquiry form

Request URL assessment or appeal decision • All fields marked with * are required

Verification enquiry submitted successfully

Your enquiry has been received by our Verification Team and assigned reference number . We will respond within 15 working days.

Error submitting enquiry

There was an error processing your submission. Please try again or email [email protected] directly.

Full name *

Email address *

Organisation/Website *

Enquiry type *

URL(s) *

Details *

Current assessment reference (if applicable)

Please note: Assessment requests are prioritized based on search visibility and public interest. We cannot guarantee assessment of all submitted URLs. Appeals must be submitted within 28 days of the original determination.

Media enquiry form

For journalists and media professionals • All fields marked with * are required

Media enquiry submitted successfully

Your enquiry has been received by our Press Office. Reference number: . James Richardson, Press Officer, will respond within 4 hours during office hours.

Error submitting enquiry

There was an error processing your submission. For urgent media enquiries, please call 020 7946 0123 or email [email protected] directly.

Urgent broadcast enquiries: Call 020 7946 0123 for immediate response during office hours (09:00-17:00 Mon-Fri). For out-of-hours emergencies, use the same number.

Full name *

Email address *

Media outlet *

Contact telephone *

Enquiry type *

Deadline *

Enquiry details *

Story context/publication details

General enquiry form

For questions about our work • All fields marked with * are required

Enquiry submitted successfully

Your enquiry has been received. Reference number: . We will respond within 10 working days.

Error submitting enquiry

There was an error processing your submission. Please try again or email [email protected] directly.

Full name *

Email address *

Telephone (optional)

Organisation (optional)

Subject *

Message *

Legal and regulatory framework

Statutory basis for our work

BeGamblewareSlots operates under established UK gambling regulation and public interest legislation

Primary legislation

Gambling Act 2005

Section 5 establishes regulatory objectives including protecting children and vulnerable persons from being harmed or exploited by gambling.

View legislation

Freedom of Information Act 2000

Provides right of access to information held by public authorities and public-interest organizations.

View legislation

UK GDPR & Data Protection Act 2018

Regulates processing of personal data. We process data under Article 6(1)(e) - public task.

View legislation

Public Interest Disclosure Act 1998

Protects whistleblowers making protected disclosures about wrongdoing in the public interest.

View legislation

Regulatory codes

Licence Conditions and Codes of Practice (LCCP)

Gambling Commission requirements for all licensed operators, which we reference in assessments.

View LCCP

CAP Code Section 16 (Gambling)

Committee of Advertising Practice code governing gambling advertising standards.

View CAP Code

Consumer Protection from Unfair Trading Regulations 2008

Prohibits misleading actions, omissions, and aggressive commercial practices.

View regulations

ICO FOI Code of Practice

Information Commissioner's guidance on FOI compliance for public authorities.

View guidance

Partner organisations and regulatory bodies

Gambling Commission

Statutory regulator under Gambling Act 2005, overseeing our operations

Visit website

GambleAware

Parent organisation leading gambling harm prevention in the UK

Visit website

Information Commissioner's Office

Data protection and FOI oversight regulator

Visit website

Registered office

Address

BeGamblewareSlots
Pennine Place
2a Charing Cross Road
London WC2H 0HF
United Kingdom

Office hours

Monday - Friday: 09:00 - 17:00
Saturday - Sunday: Closed
Bank holidays: Closed

Location

Located in central London, nearest stations: Leicester Square (Northern/Piccadilly lines), Charing Cross (Bakerloo/Northern lines). Limited visitor access - appointments required.

Corporate information

Company number

14728493

Jurisdiction

England & Wales

Company type

Private limited

Status

Active

Incorporated

01 September 2024

VAT number

GB 428 7249 36

View Companies House record

Service level agreements

General enquiries

10 days

Standard response time for general information requests and public register queries

Formal complaints

10 days

Initial review and response from Complaints Officer (Stage 1)

FOI requests

20 days

Statutory maximum under Freedom of Information Act 2000

Verification enquiries

15 days

URL assessment requests and compliance guidance enquiries

Media enquiries

4 hours

Press Office response during office hours (09:00-17:00 Mon-Fri)

Assessment appeals

30 days

Independent Advisory Board determination following submission

Data subject access

30 days

Statutory maximum under UK GDPR Article 15